These terms apply to the SMS messaging services operated by MassiveSMS.
1. Information we collect
We may collect account details, contact information, billing records, support communications, campaign configuration, recipient phone numbers provided by customers, consent records, message events, device data, IP addresses, cookies, and usage logs.
2. How we use information
We use information to provide and secure the service, process payments, deliver messages, prevent fraud and abuse, provide support, maintain compliance records, improve performance, and meet legal obligations.
3. Customer and processor roles
For recipient data uploaded by a customer, the customer generally acts as controller and we act as processor. Customers must provide required notices and establish a lawful basis for processing and messaging.
4. Sharing and international transfers
We share data only as needed with payment processors, cloud infrastructure, analytics providers, mobile carriers, messaging aggregators, professional advisers, and authorities where legally required. Data may be processed in countries other than your own with appropriate safeguards.
5. Retention and security
We retain data only as long as needed for service delivery, security, disputes, accounting, and legal compliance. We use reasonable technical and organizational controls, but no system can guarantee absolute security.
6. Your rights
Depending on your location, you may request access, correction, deletion, portability, restriction, or objection. You may also withdraw consent where processing relies on consent. Requests can be sent to the contact address below.
7. Cookies and updates
We use essential cookies and may use analytics or advertising technologies as permitted by law. We may update this policy and will publish the current version on this page.
MassiveSMS