These terms apply to the SMS messaging services operated by MassiveSMS.
1. Unused credits
You may request a refund for unused SMS credits within 30 days of purchase. Approved refunds are returned to the original payment method, less non-refundable taxes, payment processing charges, or currency conversion costs where permitted by law.
2. Used credits and carrier fees
Credits are considered used once a message is submitted to our messaging provider or carrier. Used credits and carrier fees are non-refundable, including messages that are filtered, rejected, delayed, or undeliverable because those transmission costs have already been incurred.
3. Promotions and account violations
Promotional, bonus, trial, or complimentary credits have no cash value. Refunds may be denied for accounts suspended due to fraud, spam, unlawful messaging, chargeback abuse, or violation of our Terms of Use.
4. How to request a refund
Contact us with the account email, payment date, transaction reference, and reason for the request. We normally review complete requests within 10 business days. Your bank or payment provider may require additional time to post an approved refund.
5. Statutory rights
Nothing in this policy limits mandatory consumer rights that cannot be waived under applicable law.
MassiveSMS